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Aaron, Henry, 91 |
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Accura, 63 |
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Alamo Car Rental, 25 |
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Allied Signal, 45 |
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Amazon.com, 89, 107 |
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Amer. Soc. for Ind. Security, 131 |
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Ames, Roger, 14, 76, 114, 122 |
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Annheuser-Busch, 27 |
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Apple Computer, 21, 37, 85 |
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Arbiter, Petronius, 42 |
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Army, British, 8 |
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Army, Prussian, 8, 28, 68 |
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Assessment, 6, 7 |
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Avon, 45 |
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Baldrige Award, 111 |
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Barnes & Noble, 55 |
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Bass Hotels, 121 |
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Beals, Vaughn, 21 |
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Beanie Babies, 25 |
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Bell Lab, 45 |
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Benchmarking, 9 |
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Bethune, Gordon, 105 |
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Big Island Candy, 105 |
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Blitzkrieg, 59, 62 |
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Bennigan's, 21 |
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Berkshire Hathway, 21 |
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Berra, Yogi, 57 |
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BMW, 45, 63 |
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Borders bookstores, 55 |
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Branson, Richard, 45 |
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Bruya, Brian, 34, 36, 66, 122 |
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Buffet, Warren, 21 |
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CIA, 125 |
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Campbell Soup, 107 |
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Caterpillar, 77 |
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Centralized control, 41, 129 |
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Cerjan, Gen. Paul, 89 |
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Chili's, 21 |
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Cisco, 17 |
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Clavell, James, 1, 26 |
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Cleary, Thomas, 34, 70, 78 |
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Compaq, 17 |
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Continental Airlines, 105 |
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CNN, 25 |
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Coca-Cola, 9, 21, 35, 85, 107, 109, 123 |
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Compaq, 111 |
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Con Agra, 107 |
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Concentration of resources, 31, 55 |
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Creech, Gen. Bill, 11 |
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Crest toothpaste, 37 |
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Critical mass, 65 |
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Danner, 77 |
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De Geus, Arnie, 35 |
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de Vries, Kets, 35 |
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Decentralized control, 41, 129 |
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Deception, 66, 67 |
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Dell Computer, 17, 115 |
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Deming, W. Edwards, 100 |
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Digital Equipment, 111 |
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Disney, 21, 109 |
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Dixon, Norman, 29 |
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Dockers, 107 |
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Dr. Pepper, 85 |
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Dom Perignon, 53 |
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