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Discipline Can Build Allegiance |
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Apply the same standards to everyone. |
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When home run king Henry Aaron was asked the difference between a good team and a great team, he replied promptly, ''discipline." With the discipline comes a warm concern for people. |
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The ideal leader is best described as one who combines excellence as a task specialist with an equal flair for the human aspects of leadership. He or she understands that it is people rather than techniques that really count. |
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The manager does not have to be liked; however, he does not have to be disliked. Being fair and impartial does not mean being impersonal. However, hard decisions must be made. When they are not made, the manager abdicates his authority. |
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What manager does not have his political favorites, perceived with envy by others less favored? Therein lies a complex problem: These politicians are often perceived as delivering bad information to the boss who, in turn, is perceived as delivering bad orders. |
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When standards for the performance of each process are established and clearly communicated, then managers can issue praise or criticism based on performance against that standard. The general manager of one of the fine hotels of the world explained to me his reason for having standards, "Maintaining known standards keeps me from playing favorites and being criticized for playing favorites." While we find a system of standards and measures in manufacturing processes, many other office or service processes operate without clearly defined standards. Too often, where there are no standards, criticism and penalties are imposed at the whim of management. The result is confusion and low morale. |
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As a manager at Burger King, Herman Cain tells how he set a standard for friendly service with the "Happy B.E.E.'s." The B stood for "Bad moods stay home." The E's signified, "Eye contact with customers. Everyday." This success with motivational discipline earned Cain an increase in business and a promotion up the ladder.
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High standards that are consistently maintained create the environment where discipline is effective and accepted. In these circumstances, morale is high. |
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